1. Services & The 100% Dedicated Service Model

Taskline delivers turnkey operational management dedicated exclusively to your business. We execute defined store operations, including multi-channel customer care, catalog and inventory management, order fulfillment routing, returns processing, and marketplace dispute handling, directly inside your existing platform environments (such as Amazon, Shopify, Reverb, eBay, Etsy, Best Buy, Gorgias, and Zendesk).

Taskline enforces a strict 100% Dedicated Service Standard: contracted operational bandwidth is focused exclusively on your designated workflows during scheduled shifts and is never co-assigned across unrelated merchant stores.

2. The 3-Day Risk-Free Trial

We provide qualified e-commerce merchants an introductory trial period under the following terms:

• Scope: The trial consists of 3 hours per business day for 3 consecutive business days (9 total hours) of dedicated operational execution.
• Zero Upfront Financial Obligation: No credit card, deposit, or retainer is required to initiate the trial.
• Evaluation & Continuity: At the conclusion of the 3 days, you and Taskline review workflow performance. You maintain full discretion to transition into an ongoing engagement or discontinue with zero fees or residual commitment.

3. Client System Access & Marketplace Compliance

To safeguard merchant accounts and maintain platform integrity:

• Secondary Role Permissions: The client must provision secondary staff permissions within their seller portal or helpdesk. The client shall never share primary account credentials, root administrator logins, or financial disbursement access.
• Marketplace Compliance: The client retains sole responsibility for ensuring their products, listings, customer policies, and selling practices comply with the applicable terms of service of third-party marketplaces (Amazon Seller Central, eBay, Etsy, Reverb, Shopify).
• Operational SOPs: The client provides written guidelines, response templates, and escalation thresholds governing their store.

4. Data Protection & Confidentiality

Where Taskline accesses personal data of client end-consumers located in the EU, UK, California, or other regulated jurisdictions, Taskline acts strictly as a Data Processor / Service Provider under applicable privacy regulations (EU/UK GDPR, California CCPA/CPRA).

Taskline executes standard Data Processing Addenda (DPAs) incorporating European Standard Contractual Clauses (SCCs) upon request. Taskline warrants that it will not retain, use, disclose, or sell consumer personal data outside the direct performance of contracted operational services.

5. Commercial Rates, Invoicing & Flexibility

Following the free trial, contracted engagements are billed based on transparent rates agreed upon during your operations consultation (calibrated to technical requirements, multi-channel volume, and required coverage schedule). Invoices are rendered based on agreed scheduled coverage. Engagements may be modified, scaled, or paused with reasonable contractual notice, without punitive termination penalties.

6. Limitation of Liability & Disclaimers

Taskline executes operational workflows according to client standard operating procedures. Taskline is not a joint-venture partner, manufacturer, or seller of record. To the maximum extent permitted by applicable law, Taskline shall not be liable for indirect, incidental, punitive, or consequential damages, including loss of profits, inventory claims, or third-party platform algorithm actions beyond our direct negligent breach.

7. Governing Law & Dispute Resolution

These Terms and any dispute arising hereunder shall be construed and governed in accordance with recognized international commercial contract principles, and the parties agree to resolve any dispute through amicable good-faith commercial negotiation prior to formal dispute venues.

8. Contact & Legal Notices

All formal notices, commercial inquiries, or contractual communications regarding these Terms of Use should be addressed to: